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tel: 0800 9999 226  or 0800 0933 197  | email: enquiries@fakenhamelectricbikes.co.uk

Privacy & Cookies Policy

Privacy

At Fakenham Electric Bikes, we do not collect and store any personal information for marketing or account management purposes.
Our Contact form simply allows you to send an email to us for the purpose of making an enquiry regarding our services.
We will not share your name or email address with a third party without your express permission.

 

Cookies and FEB, the perfect recipe

FEB uses cookies to help provide the best customer experience for our customers and make our website easier for you to use. We are working on making these cookies easy for you to manage so that these you can understand and control with ease when using FEB.

What are cookies?

Unluckily in this context we are not talking about the baked chocolate chip covered treat, these cookies are quite different and are not edible. The Cookies we are talking about are very small text files containing information that is stored on an internet user’s device when visiting a website. The information a cookie contains and its purpose is determined by the website operator and can be used by that web server every time you visit that site.

Cookies are used to save time and make visiting web sites more efficient and enjoyable. They can be used for many different reasons – from remembering login information and what is in your online shopping basket, to tailoring online adverts so you see more adverts suited to what you want.

There is lots of guidance out there explaining what cookies are and what they can do. We are going to explain how cookies affect the FEB website, but if you want more information you can visit these pages:

How does FEB use cookies?

The majority of the cookies we use remember the preferences you tell us though our site, so that you get what you want out of FEB. FEB will now only use the cookies you let us use. As well as getting the OK from you on the site, you can also control your cookies through your browser. More information on this follows later on.

We have used some of the guidance published to set up different labels for the cookies we use:

  • Necessary & Performance
  • Functionality
  • Targeting

More information on each of these is below

1. Necessary & Performance

By using our site, you are giving your consent to the use of ‘Necessary & Performance’ cookies. Acceptance of these cookies is a condition of using the FEB website and if these cookies are restricted or refused in any way we can’t guarantee that the site will function properly for you.

FEB needs to use these cookies to ensure that our website works properly and you are able to use the site to do what you need to do. They are essential for your billing, ordering, providing security on the site and monitor errors or technical issues.

Any information collected is totally anonymous and helps us understand how our site works so we can improve the page for you and all other users.

These cookies will…

  • Let you navigate around the website.
  • Let FEB collect information about how you use the website, in order to understand the efficiency of the site and let us know where improvements can be made.

These cookies will not gather any information about you that can be used to supply adverts to you or remember your preferences (like your user details) beyond that particular visit.

2. Functionality

By using our site, you are giving your consent to the use of ‘Functionality’ cookies. We do this to ensure all of our customers can get the most out of their experience of FEB. You can change whether these cookies are used, but this may reduce the support and service FEB can offer you and prevent us remembering which services you might not want.

FEB uses these cookies to remember settings or provide certain services or messages to offer you a better experience when using our site.

These cookies will…

  • Remember your log in details for when you return to the site.
  • Provide our live chat service.
  • Share some information with our third party suppliers who provide products for FEB.

These cookies will not gather any information about you that can be used to supply adverts to you or remember your preferences (like your user details) beyond that particular visit.

3. Targeting

You are able to accept or refuse the use of these cookies, but doing so may restrict us from offering you certain services. These cookies are managed by third parties, and you can use the third parties’ own tools to restrict these cookies.

Some cookies are used to link to other websites that provide a service to FEB, such as Facebook or Twitter. Some of these cookies will also tailor advertising on other websites for you.

These cookies may…

  • Link to social media networks.
  • Pass on information about your visit to the FEB web site to target advertising tailored to you on other web sites.

What Else Can You Do

While you can accept or refuse permission for certain specified cookies through the FEB website, you may also want to manage them through your browser settings.

An excellent source of information to help you with this process is available at…

http://www.allaboutcookies.org/manage-cookies/

We will only read or write cookies for the preference level set, cookies set prior to you changing your settings will still be on your computer and you can remove them using your browser settings.

Modifying your preferences for cookies may result in a number of issues. For instance, if you delete all your cookies from your browser settings your preferences on the FEB website will have to be updated again. Don’t forget that by using a different computer, or another device to visit the FEB website you will have to select your preference again.

 

SHOP DETAILS

Hours of Business:

9.00am - 5.30pm mon - fri

9.00am - 1.00pm sat

Tel: 0800 9999 226

VAT No. 922 1722 53

ELECTRIC BIKE HIRE

If you would like to hire our bikes we require a photo ID for example, Photo Driving Licence, Passport or Identity Card along with a £200 refundable deposit subject to all bikes being returned in the same condition.

Hire prices per bike:

Half day (3.5 hours) - £20 + vat

Full day (7.5 hours) - £35 + vat

One week - £200 + vat

New Prices (dumping tax)

The rise is due to a 37.5% anti dumping tax on imported Chinese electric bikes which took effect from 20th July - we had no advance notice.

We are lucky - a lot of companies have been hit with 83%.

Electric Bikes

  • Drive from 14 yrs old 
  • No road tax 
  • No driving Licence - should you lose your driving license, you can ride our electric bikes without a license, that's a fact!
  • No MOT 
  • Insurance not legally required 
  • No petrol 
  • No noise 
  • No pollution
  • Helmet not legally required
  • Can be ridden in bus lanes and on cycle paths

MOT – For Safety of Electric Bikes Only

If it’s that time of year when many of us are retrieving our bikes from the garage or shed, and realising that they’re going to need some attention before being ridden again. Where a long winter of neglect, cold weather and damp conditions has played havoc with the cables, the tyres, chain, battery and charger.

Then it's time to arrange for your electric bike to have a full MOT by us:

enquiries@fakenhamelectricbikes.co.uk

We check to see if there are signs of rust & there are curious noises when you turn the crank.

The charge for a full MOT is only £75.00 in many cases including parts and VAT!!!

This can be carried out at our own workshop by our qualified engineers.

Not only will you know if your electric bike is safe to use on the public roads, also if your electric bike is economically worth repairing and if you are better off replacing with a new electric bike, saving you time and money, take a look at our offers on our web site.

About Batteries

A 10A battery should yield around 30 miles with some pedalling or 15 miles if you just use the throttle alone (not advised)

A 15A battery should yield around 45 to 60 miles with some pedalling and around 25 to 30 miles if you just use the throttle alone (not advised)

A 17A battery should yield around 50 to 80 miles with some pedalling and around 30 to 40 miles if you just use the throttle alone (not advised)

All modern Lithium batteries can last 2-3 years and can be recharged up to 800 times

The above figures are highly variable due to the following factors:

  • The terrain you’re cycling on
  • How much you pedal
  • The weight of the rider
  • Battery kept in best condition
  • Managing the power settings

Remember:

- The more you use your bike, the stronger is the battery.
- Charge it for 15 minutes evey month if you are not riding the bike.

Maintenance of batteries:
In a lithium-ion battery, Lithium ions move from the positive electrode to the negative electrode when charging and vice versa when you ride your bike. In theory such a mechanism should work forever, but in practice, your battery will age with time and repeated charging cycles. To get the best out of your battery, follow the recommendations below

- Use your battery regularly. Ride your bike as often as you can.
- Don't charge up after every short trips, wait for the battery to go down a bit, best time to charge is when the battery is half full.
- Grease the battery contacts and sliding rails if you have a rack battery.
- Avoid extreme temperatures. Your battery will work between 0oC and 60oC but it's best to keep it at room temperature, between 15oC and 25oC.
- Avoid shocks, very bumpy roads and pot holes.
- Avoid humidity.

Your battery contains a lot of electronic components besides the Lithium-ion cells, humidity will oxydize the copper on the circuit board like it would your copper pipes. Keep your battery dry. If you ride in the rain, give your battery a wipe when you come home.
If you cannot ride your bike in the winter months:
a) If your battery has an on/off switch, switch it off in winter months.
b) Every 2 months, switch it on and check the battery level.
If still full, give it 10 minutes top up charge.
If one LED has gone off, give it a 30 minutes top up charge.

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